helpdesk.
OK, not a desk as such, but a panel of extremely knowledgeable technical types. They’re on call to solve your problems 8am – 8pm, seven days a week. If they can't solve it right away, they’ll usually get back to you pronto.
You can reach them at support@freewiretv.com
or
call them on 0333 123 0190.
Be sure to check our television and phone FAQs first though.