Freewire Telephone.
How can we help you, caller?
Problems communicating? Read our list of Freewire Telephone FAQs and you’ll soon be on speaking terms again…
- What is Freewire Telephone and how does it work?
- Why can’t I make calls through the 0844 546 0000 number?
- Are calls with Freewire really free?
- What do I need to start using Freewire Telephone?
- Can my friends call me on my PC from a "normal" phone?
- I want to change my account details. What do I do ?
- Why can’t I dial Canadian numbers?
Q. What is Freewire Telephone and how does it work?
A. Freewire Telephone is what’s known as a Voice over Internet Protocol (VoIP) service. Instead of going down a normal phone line, your calls go through your University network or broadband connection. You get a clearer, crisper sound quality and, more importantly, you can talk for a lot less, and even for nothing.
Q. Why can’t I make calls through the 0844 546 0000 number?
A. Unfortunately, some Canadian Telecom companies don’t let you use the 0844 number. The number that you should use for dialing your Freewire friends and family is +1 (519) 957-1855.
Q. Are calls with Freewire really free?
A. They are when they’re made from one Freewire user to another. Audio calls, video calls, round the corner or round the world… if there’s a Freewire phone on the other end, you don’t pay a penny.
The only calls you pay for are those to other landline or mobile networks, and even then we’ve made sure the rates are among the lowest around.
Anyone on a Freewire enabled network can download the Freewire Telephone software for nothing. So if your friends and family sign up, you may never need to pay for another phone call again!
Q. What do I need to start using Freewire Telephone?
A. You simply need a PC or Mac and a connection to your University’s high-speed network or a home broadband link. Just download the Freewire Telephone software and you’re ready to go.
You can hear and talk through your computer's built-in speakers and microphone or, if you like the feel of traditional telephone, you can buy a USB telephone that plugs straight into your PC.
If you want to make calls without turning on your PC, you can also buy a Freewire Telephone headset that plugs directly into your network connection.
Q. Can my friends call me on my PC from a "normal" phone?
A. Yes, as long as your computer is on and you’re logged into Freewire. All they have to do is need to dial +1 (519) 957-1855 and enter your eleven-digit Freewire ID when prompted.
Q. I want to change my account details. What do I do?
A. Simple. Just visit My Account and enter your Username and Password (or Freewire ID and PIN) to log in. You can view and edit your account details in the My Profile section.
Q. Why can’t I dial Canadian numbers?
A. As Freewire is still in a trial period in Canada, we are still using some UK equipment for the phone system. This means that you will have to dial as though you are calling from the UK, so remember to add 001 before the Canadian or American number!